Why They Say No: Approaches and Techniques for Managing Resistance

with John W. Maag, Ph.D.

Workshop Overview

No matter what we do or where we live, we inevitably run into resistant people—both children and adults.  Imagine how much easier our lives would be if only others would not be so contrary.  We spend a lot of time trying to get others to be more cooperative or receptive to our suggestions and to follow our instructions.  But does resistance originate from their behavior?  I believe it does not.  Rather, it is our behavior that creates resistance.  Do you disagree with me?  If so, then I have just created your resistance!  I can change that.  I will demonstrate ways of changing your behavior to reduce resistance in others.  The key is understanding the difference between knowledge and knowing.  At the end of the day, you will be able to:

• Access behaviors in your repertoire that were previously not retrievable.

• Identify, analyze, and manipulate context to obtain a desired outcome.

• Determine the function behaviors serve and teach replacement behaviors.

• Determine the frames of reference out of which individuals operate to develop rapport.

• Use resistant behavior to obtain compliance.

Graduate Credit & Continuing Education - Graduate credit toward EBD licensure and continuing education clock hours are available.

Custom Workshops - The workshop can be customized based on experience level, particular needs and available workshop time. For more information on developing a custom workshop, please contact us.